IT is essential to delivering today’s business. However, concerns are increasingly being raised about IT services, both internal and outsourced, not aligning with the needs of businesses and customers.
A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.
ISOIEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
We are experts in training as well as assessment and have a network of public and in-house courses dedicated to teaching you the skills you need before, during and after registration to the standard.From a one-day introductory course to implementation training or auditor courses, our network of public and in
company training can help you at every stage of the process. Our experience of how organizations of all types and sizes relate to the standard is unequalled – and we can deliver the training you need for understanding, implementing, assessing and certifying your IT service management system. We offer a comprehensive programme of training courses covering every aspect of ISO/IEC 20000 for: